Solve any problem with these five fail-safe steps

1. Identify the REAL problem​

  • Be clear and specific and make sure that all the right people are in the room to help you define the problem correctly. ​

2. Understand the problem ​

  • It’s one thing to define a problem it’s another to understand it completely. ​
  • Use the 5 Whys to help you get to the root cause of the issue. ​
  • Do you have all the information you need to consider every variable? What do you need to fill the gaps? ​

3. Identify all the possible solutions ​

  • List and evaluate every possible solution along with what you think the outcome will be for each one and what it will take to execute on them. ​
  • Again you need to ask yourself are all the right people in the room to help you get to the right solution? ​


  • Choose a solution and assign someone to get it done. ​

5. Do and Review ​

  • Once you’ve chosen your solution don’t just set and forget.
  • Evaluate it and if it didn’t work then you need to get back in the room, ask why and test a different solution. ​
  • If the problem is successfully solved, then you can take those learnings and apply them to other parts of the business.

Following these steps will help you get to a solution quickly and effectively every time.

Download the Active_Directions_Problem Solving Checklist to get started.

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