Strategic Planning for Emergency Services

Client: Global Emergency Services NFP

Project: Strategic Plan

Project Trigger: The organisation had grown quickly over 100 teams operating across Oceania, North America, United Kingdom, and Europe and a clear strategy was required for all regions, staff and volunteers to support and drive. 

Our Scope

The objective was to develop an integrated global five-year strategic plan.  Active Directions conducted a current assessment, external market and stakeholder scan that informed a strategic planning process involving all four major regions.  

Project Outcomes

  • We helped lead the global team through a strategic planning process that resulted in a clear direction that all regions could support.
  • The strategic priorities considered how the organisation could grow its impact could diversify to support various types of community events dependent on the region and could excel at been able to mobilise and deliver the same level of service in every local community they serve.

Our Value

  • Active Directions brought deep NFP experience as well as subject matter expertise within emergency and aid relief services.
  • Our focus was to help the organisation transition to a globally managed service.  We also challenged the team to focus on improving its core service processes and then adapting this to each region as required.

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